Frequently asked questions
What is the return policy?
We’re committed to your complete satisfaction. Exchanges are available only for defective or damaged items within14 days of delivery.
Core Conditions:
- Items must be in original condition, unused, with tags and packaging intact
- Return shipping is free only for defective items
When will I get my order?
Delivery times exclude Fridays and official holidays for optimal service.
Cairo & Giza: 2-3 working days Same/next day possible for early orders.
- Other Governorates: 3-5 working days
depending on location
How much does shipping cost?
- zone 1 - 70 LE
- zone 2 - 80 LE
- zone 3 - 90 LE
- zone 4 - 100 LE
